Map the leak
We review the public call and booking path, then baseline overflow, after-hours, and untouched web enquiries for 14 days.
Phoenix home-service pilot
Turn after-hours enquiries into owned handoffs.
We baseline, install, and manage a recovery layer for independent HVAC, plumbing, and electrical teams—so overflow calls and web enquiries reach a clear next step and a named owner.
Not a generic answering subscription. We map the handoff across the phone, inbox, calendar, and CRM tools you already own, then report what was acknowledged, handed off, booked, or left unresolved.
Example recovery flow
After-hours AC enquiry6:42 PM
Inbound call goes unansweredSource: Google Business Profile
6:43 PM
Approved acknowledgment sentService area and urgency requested
6:47 PM
Job details capturedNo cooling · Phoenix · urgent
7:02 PM
Dispatcher handoff completeOutcome ready to track
14 daysto baseline the leak
1 queuefor every unresolved enquiry
6 outputsfrom baseline to acceptance log
0 cold SMSin the recovery workflow
The real problem
Your marketing did its job. The handoff still needs an owner.
Revenue leakage usually happens in the quiet gaps: the crew is on a job, the office is closed, or a web lead lands without an owner. Buying more traffic does not repair that path.
AfterHours Relay makes the gap visible, adds a controlled recovery step, and records what happened—without asking your front desk to learn another full-time system.
From missed to measurable
A narrow recovery layer, managed end to end.
Install the relay
We connect approved acknowledgments, qualification questions, routing, and alerts to the tools your team already owns.
Own the enquiry
Inbound prospects get an approved next step. Your dispatcher receives the job context and stays in control of the booking decision.
Prove the outcome
Every source, handoff, booking, and unresolved lead is logged in a plain-English monthly recovery report.
Managed, not handed off
We run the recovery system. Your team runs the jobs.
The workflow stays intentionally small: capture the context, recognize urgent work, route it to the right human, and keep the result visible.
Built-in guardrail
No cold SMS, call answering, outbound calling, automated sales calls, or unsupervised emergency advice. Your business approves the language, service area, routing, and escalation rules.
01
Current-state map and 14-day baseline
✓02
Approved routing and acknowledgment specification
✓03
Normal, urgent, duplicate, and failure-path tests
✓04
Dispatcher, calendar, or CRM handoff
✓05
Operator runbook and acceptance log
✓06
Managed exception review and outcome reporting
✓Strongest fit
Built first for urgent, phone-first trades.
Repair and replacement teams with seasonal overflow and after-hours demand.
For Phoenix HVAC teams →Drain, leak, and water-heater operators where urgency shapes who wins the job.
For Phoenix plumbing teams →Independent teams handling emergency faults, panels, and service calls.
For Phoenix electrical teams →Best for Phoenix-metro operators with steady inbound demand, an advertised business line, and an existing dispatcher, calendar, or CRM.
Simple commercial model
Fix the leak before buying more traffic.
Public leak map
Free
One-time review- Public call and booking-path review
- Three observable recovery gaps
- Recommended 14-day baseline
Phoenix pilot
Managed recovery
$1,500 setup
then $650/month$750before the 14-day baseline begins
$750after tested setup acceptance, before go-live
- Current-state map and 14-day timestamp baseline
- Approved routing specification and scenario tests
- Operator runbook, acceptance log, and handoff
- Managed exception review and outcome reporting
No long-term contract. Client-owned software and usage charges are paid separately to the selected vendors. Final scope depends on enquiry volume, existing systems, approved controls, and compliance requirements.
Want to test the economics first? Use the free recovery calculator
Before activation
Your team approves the rules before anything goes live.
Public review first
The free map uses public information only. We do not place test calls or request system access to create it.
Rules before automation
Your team approves service area, urgency language, recipients, hours, and escalation rules before activation.
Client-owned stack
Phone, messaging, calendar, and CRM accounts remain owned by your business. We map and monitor handoffs but do not answer or place calls, operate a voice queue, or provide emergency advice.
Evidence before claims
We report observed timestamps and outcomes. Unknowns stay unknown; we do not invent missed-call or revenue-loss numbers.
Useful before a sales call
Know exactly what the free map will show.
Send only your business name and website. The reply separates what is visible from what still needs private operating data, so you can decide whether a 14-day baseline is worth running.
Example deliverablePublic lead-leak map
01
Public path
Where an after-hours caller or web enquiry is directed today.
02
Visible gap
The point where response ownership or the next step becomes unclear.
03
Measurement plan
The timestamps and outcomes to baseline for 14 days before changing the workflow.
No test calls. No invented loss estimate. No system access required.
Free operating guide
Build an owned handoff before buying another tool.
Use the five-event checklist to document acknowledgement, classification, accepted ownership, and outcomes—then test the routine, urgent, duplicate, outside-scope, and failure paths.
Read the after-hours enquiry handoff checklist Compare answering services with a non-voice handoffFree first step
See the leak before you pay to fix it.
Send your business name, website, and work email. Your name and trade are optional. We’ll return a concise map of the public enquiry path, the visible gaps, and what would need private data to verify.
Phoenix pilot intake
Request a lead-leak map
For independent HVAC, plumbing, and electrical businesses only.
Prefer email? pilot@afterhoursrelay.com
No phone call is required. We will never claim your team misses calls without data. The first review uses public information only.